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Comprehensive IT AMC Contracts offered by Extra MAK Technical Services
In today’s rapidly evolving digital environment, a smoothly operating IT infrastructure is the lifeblood of every successful business in Dubai. Unforeseen IT problems can contribute to thousands of dollars in downtime, coupled with lost productivity, or worse, a breach of security. At Extra MAK Technical Services, we provide fully comprehensive IT Annual Maintenance Contract (AMC) Services to manage, maintain, and secure your entire IT environment proactively, keeping your systems running, and allowing you the peace of mind you deserve.
An IT AMC with Extra MAK Technical Services isn’t just about putting out fires when they happen, it includes plans to stop them in the first place. We act like your IT department as we provide our expert support, ongoing maintenance, and planning services to ensure your systems are running optimally, are secure now, and ready for growth into the future.
Why choose Extra MAK Technical Services for your IT AMC?
- Proactive Prevention: Our focus is to deal with any potential IT related issues before they escalate into critical problems which result in reduced productivity and, costly repairs.
- Fixes & Predictability: Our AMC packages provide a fixed and predictable cost for IT Support. This allows you to make financial budgeting easier, and avoid surprise expenses associated with ad-hoc repairs.
- Dedicated Expert Team: Access our team of certified IT professionals with ample experience managing various IT infrastructures in Dubai.
- Greater IT Alignment to Business Outcomes: Not only do we ensure we provide reliable, performance driven listening maintenance for your systems but we will provide consultation and advice to align your IT strategy to your business outcomes in a way that helps your growth.
- Flexible & Custom Plans: We offer a variety of AMC packages, customized to fit the size and scope of your business resulting in appropriate levels of support.
- Reduced Downtime: With regular monitoring, proactive maintenance and quick response times, MAK Technical Solutions will keep your business running consistently, protecting your productivity and revenue.
- Improved Security: As part of our proactive approach we conduct regular security audits, upgrades, and ongoing monitoring to protect your valuable data and systems from cyber threats, viruses, and malware.
- Longer Lifespan of Systems & Better Performance: Our optimization, upgrading, and swift repairs will prolong the life of your hardware and software to ensure your systems maintain reliable performance.
- 24/7 Support & Monitoring: Our team is always monitoring and available for the big issues, 24/7 support is available as needed.
Our Comprehensive IT AMC services generally include:
- Desktop & Laptop Support: Evaluation of hardware and software issues. Operating system support, updates, and patching. Virus and malware scans and removal. Peripheral device support (printers, scanners, etc.).
- Server Management & Monitoring: Continuous (24/7) monitoring of server health and performance. Maintenance, updates and patching surveillance. Disk clean-up and optimization. Troubleshooting and resolving server issues including systems backup and restore.
- Network Management & Security: Monitoring and managing network equipment (routers, switches, firewalls, Wi-Fi access points, etc). Networking and IT security assessments observation and execution of security approaches. Keeping the network connected and performing, at the highest level possible.
- Data Backup & Disaster Recovery: Implementing and monitoring processes around thes back-up of data (prem, cloud). Documenting, planning, rehearsing, and testing disaster. Data recovery services.
- Cybersecurity solutions: Management and updates of antivirus and anti-spam solutions. Configuration and monitoring of firewalls. Vulnerability assessments and security hardening. Email security and management.
- Software support & licensing: Assistance with installation, configuration, and problems with software. Management of all software licenses and renewals. Periodic updates and patches for apps installed.
- Helpdesk & remote support: Helpdesk is available to quickly resolve most issues by phone, email and/or our ticketing system. Unlimited remote support to facilitate fast and effective troubleshooting.
- Support on-site & emergency visits: Scheduled i.e: (quarterly, monthly) site visit for preventative maintenance and routine check-up. Support for critical IT emergencies requires an onsite visit, we can be there with a very quick response time.
- IT consultacy & audits: Regular audits of IT infrastructure and ongoing performance reports. Strategic advice on system developments, scalability and best practices.
Uninterrupted IT for Your Business!
While you concentrate on your core business, Extra MAK Technical Services can attend to your IT needs. MAK's professional IT AMC services will ensure that your technology infrastructure is efficient, secure, and running smoothly. Call us today to discuss your IT needs and get a tailored IT AMC plan that best suits your business needs in Dubai.